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Here is the latest round of test/fix attempts as documented step by step. YES - IT"S LONG!!!!!
Ok I have just duplciated the Unreal Crash.
- submitting to dev(steams customer) screen shoting, and then also also vid capture from pc while I can, additionally vidcapturing from phone as it I can't vid capture a restart. I will have to piece together.
repeating as many steps as I can from the original trouble shooting, and finally the steps needed to actually fix the steam client issue.
=============
First Segment of video/screen cap shows the direct error reported that caused the crash in the game that is launched from the Steam app. Yes, maybe in part the cause of the crash is and/or both a dev vendor issue, my fault for system related actions. IT'S the impact on the STEAM CLIENT AFTER, and the STEAM CLIENTS inability to recognize that after powering off the computer, restarting, loading steam, that the game is no longer running. The Dev of the game can not fix the steams issue with recognizing this, nor anything I do could fix it. Yes I could prevent one method of the crash occuring, but if a crash happens again with a steam launched app, this issue could and most likely will occurr again, regardless of what I did.
- sent report and closed
- opening steam reports running
- exists in task manager
- Going for a smoke while I wait for steam to successfully close it. Will FF in vid cap, just watch the clock in the system tray in video for validation.
-steam is still trying to stop it.
-exiting steam properly.
-success
-no steam in task manager
-game still running in task manager
-launching steam
-update to game client on reloading steam
-go to d/ls, do it now, graph, validating files is part of that will FF in vid cap
-making sure vid cap is still running
-better save this (who knows)
-game still running in TM during validation
-since it's trying to update while the .exe is running, I assume this is what potentially throws the update failed error. Wait until PC shutdown and restart though. No explanation for it after that.
- (oh god this is taking forever and I'm not even been paid to replicate the issue with the steam client)
-update failed - steam reports content file locked.
-endtask on exe.failed
-3rd party process tool - access denied when trying to kill process tree.
-next step is to log off which means I have to switch to phone recording
(bare with me, holding a phone vid capturing and using a KB and mouse is awkward.
-log off/on commencing
-swithched to phone vid cap, ending after back to pc
- .exe file appears to be missing. (but I just noticed, it started another update on it's own, and is verifying when I noticed.
-which file is locked as even the exe is no longer there?
-I could go and grab one of the back up exe's I have and stick it in to see what happens, but I'm confident that since the file is missing, a restart will trick steam into validating, d/l it, updating and it working again.
-So Restarting and switch to phone recording for that poor videography style again.
-and of course I filled my phone while killing things in the system tray post restart.
-it's the same as it was before.
-no factory game running in task manager
-starting steam.... (exe no longer exists in the fame folder) will FF the steam LOAD, GOD IT ALWAYS TAKES FOREVER. MUST BE BITCOIN mining during start up.
-♥♥♥♥ WRONG ITEM
-Hmmm content file locked still.
-watch this...
-So steam app verified all files even though the exe is missing?
-and as so as I manually ran the verify, the update autostarted, but didn't d/l anything.
- Lets try deleteing the cache. darn can't mem it's location gimme a sec, going to wait for the update/verify finish
-clear cache
-it's restarting
-exe still missing
-running update again YES I will FF through the 1.7GB d/l and validate again.
-probably going to fail since the exe is still not there.
-since my phone is low on storage space for long vid recordings, I'm going to have try placing the last exe in there and see if the update works again.
-for arguments sake, I will close steam, place the file, load steam and see if it still thinks it's running, I have the last two versions of the exe available. only bothering to try the most recent.
-while I wait..just verified that the cache is empty, (even though it thinks there is 1.7GB download it compelted ???
H: is where the game is installed. ) disk usage. C: drive has usage? what does it think is patching? And where?
!!--Ok enough bolgna
-Moved my copy of the exe in
-starting steam
-Game needs update 2.9G this time???
-and the content file is locked again.
-deleting.
-validating all 225 file ok including the missing exe.
-restarting. not gonna vid it, you'l lhave to trust me.
-OK we're back after the restart ************Forgot to stop/end recording before next shut down******
-loading steam.
-verify succedeed
-update and verify failed
-located the actual location of the d/l patch files.
- now I can ensure the d/l is completly removed, and the exe in the base game folder, run the validate to trigger that it's missing a file (I hope - we shall see)
-ok content file locked still, exe still missing.
-deleted all the contents of the .../downloading folder. going to try verify then update before exit/open
-bingo One file failed to verify - the missing exe finally
-auto update started. It's d/l the whole thing again.
-should work this time.
-went for a smoke and... (intuitive guess... is the exe file back?)
-not yet... that may be a problem. Might have to delete those d/l files again, exit/restart. load steam, validate, and then the update will succeed. we will see how it plays out.
-Since I have a few minutes to wait, I might as well ensure that my vid drivers are still up-to-date
-yup! Cause you never know when a video driver that's too old might cause the steam app to act erractically!
-guess we just have to wait -- sigh, 2.5 hrs now? Man that's a long vid cap of steps performed... "Do you have any screenshots of the error?" "Yes, Yes I do. It's a 50GB, 2hr long video of me performing all the steps I've documented and posted when opening the ticket that you didn't read fully. Would you like me to upload that directly to the ticket, or to YouTube and give you the link?
-still no exe
-I wonder if I just copy/pasted it in right at the start of it's verify if it would trick it into working? Or even just the entire .../download folder overwriting stuff. Is it actually going through each file and overwriting/adding removing code inside, or just comparing each file and replacing the ones that are not up to date...
-ok lets see what it says, but no exe soooo.... the file that doesn't exist is locked.
ok as per above, deleting d/l, exiting steam, shutting down pc, restarting, loading steam validating files.
************Forgot to stop/end recording before THIS shut down****** I may not have video of the preceeding
-as mentioned, I forgot to stop/save the recording prior to the last shutdown so not sure if it exists or not... will DENOTE the START/END Locations
Oh that's interesting.
-start steam, needs update.
-verify files, 1 file missing and needs to be reacquired
-exit steam
-load steam
-steam thinks the game is running - back at square one.
-verify again - all 255 files are still ok.
- restarting again
brb
-AND I forgot to stop and save the vid recording again!!! but it looks like nvidia's software does indeed save the file as it's recoring, has the preview frame (whether it's corrupted and will play or can be put in software to string them all together we'll have to see.
-So last we left it, after all the steps above... The steam app suddenly thought the game was running again. Oh yes, it's my computer or the dev absolutely.
-ok here we go again to try and get this working.
Anyone hear the Jeopardy music while Steam App loads?
-Hmm it's running an update automatically for the game, when I specifically set it to only update on launch...wonder why... probably have to undo that again, and repeat steps above to get it at the point that steps will succeed.
Well, steam reports that it will only update on launch. But hmmm it started the update on it's own? Hmmmm must be a dev or a computer problem and I should go so a computer tech.
-So now we have another 30 min recording for nothing. because I wanted it at the state that there was an update available, but not started because I didn't run the game.
-Maybe if I send them my DXdiag it will stop that?
!!--YEAH enough of this.
-Well now we know that file is associated to the problem.
-We now also know that steam will resume a paused d/l on it's own for some reason? Maybe it's an alternate universe and some being came across to ours and used my mouse without me knowing it and clicked resume.
-And now I can delete that file once steam is exited
-loading steam
-thinks the game is in use again?
-nope, it thinks it's running an exe that doesn't exist.
-exiting steam
-loading steam, game still running.
-exiting steam and trying again to restart, load steam, validate files without it trying to update automatically when the game is set to only update when I run it.
- ** will stop and save recording!!!
-ok restarted, loading steam.
-all the patch file I deleted from the downloading folder where there, couldn't delete, game was at paused state (re-patching)
-exited steam
-still in TM
-killed process
-could now delete the files.
GOD! Might as well delete the other one too! RAGE DELETE!!!!
-loading steam
-and the game is supposedly running as per steam.
==============================
Going to adding these results to the dicussion that the CS agent advised me to do at this point. I suspect a full uninstall/reinstall of the game is the only way to Fool STEAM APP into acknowledging the game is not running after multiple shutdown/restarts, deletion of the exe file (when it validates successfully)
==============================
-this is a whole other issue of why steam is updating an app when it loads, when the app is set to only update on launch.
-at this point it almost appears that steam is sabotaging the whole thing soley to try to alleviate any responability that the problem is with their app. And update my end irregardless of the settings I chose. I suspect that they were hoping I wouldn't be screenshotting or vid capping eveything and could deny any problem with their app, or any manipulation of my content in their app so that it would point at my computer as the problem rather than their app. With a billion dollar company, nothing is beyond what they think they can get away with. Just ask Toyota.
As above, I tired, fed up with the steam app and it's eronious behaviour, and the lack of support or ownership of the issue by steam. So, I will vid cap the uninstall, reinstall, exit steam, load steam, and see if it stil thinks the game is running.
After the 15 min validation that takes place after an update that is only supposed to run on game launch, and not on steam launch.
The alarming part (vid capped) that I have reached out to the vendor for info/support surrounding it (but it may not be their doing), and it could be a Steam App thing that is not disclosed, or finally it could be a compromise of either the vendor, or just me specifically mascarading as that specific vendor. Here's the text documentation, but I will have vids available (and hopefully posted) of this and the entire thing.
====================
-And of course the unauthorized update of the app failed. content file locked.
-uninstalling
-uninstall did NOT remove all files or folders fromt he game directory. Manually deleting, in use - can't delete, exiting steam. oh steam is already exited. Hmmm... waiting No go steam gone, can't delete as dbghelp/dll is open in FactoryGameSteam.exe - screen capped
-Nothing in TM or 3rd party version.
-shutting down and reloading, AND SAVING VID!!
-POST RESTART
-Going to delete the folder now.
-WTF, How can FacotryGameSteam.exe still be open after a shutdown of the computer, turned back on, loggin to windows, and STEAM has NOT been loaded, yet it still can't delete the folder because it thinks the exe and associated dll is in use.
-Restart in safe Safe Mode, not sure if I can vid cap from there. try to delete folder. Actually I'm going to see if I can find that file in processes.
**** !!!!! WTF is that!
So post power off, power on, windows load, no steam launch, and in my processes there is an item callled
FactoryGameSteam-Win64-Shipping.exe
Why is that in my processes on a reboot, when steam hasn't even been launched yet????
-trying to terminate
-denied
-Looks like it's safe mode.
-SO.... After figuring out how to get to a sort of safe mode (command prompt - can't vid record there) I was able to use a command prompt to manuaully delete all FILES in the ALL folders under the Satisfactory directory.
**My big concern is that either A) I have been compromised. B) The vendor has been compromised and is distributing this to his customers via updates or some such. C)Steam is doing something shady on the back end.
-Lets check and remove those folders fromt he steam common dir.
That is where the shipping.exe file was located. Looks like all files are gone, but before we try to remove the folders, -lets check proc explorer first.
-Looks good, so lets remove those folders (just so the steam app doesn't get confused that it is actually uninstalled.
-success
-Lets load steam and see if it thinks it's still running even though it's been uninstalled, and there are no files or folders either.
-want to watch if it puts things back
-OK, So steam wants me to UPDATE an app that I just uninstalled?
-Hmmm... Shouldn't I install it first before updating it?
-but maybe the icon means install not update - OH THANK GOD it does!
-ahh hell lets put it on a different and better drive. No residue for certain.
-well at least 12.1GB d/l is a sign that it IS actually a fresh install.
-Going to update the vendor ticket that I opened to see why this process of theirs (supposedly) was running after uninstallation.
-Install finished, Game now shows Play.
-untill the next crash of an app launched via steam and I have to go through all this again....
After d/l the 12.1GB and install on to my H: drive, rather than the same drive/folder before (g:)
That same file exists in the same location relative to the steam library on that drive
I can only assume that it is coming from you/steam, but does not show in my process explorer as (I suspect) because I have not run the game once yet.
Ok I have just duplciated the Unreal Crash.
- submitting to dev(steams customer) screen shoting, and then also also vid capture from pc while I can, additionally vidcapturing from phone as it I can't vid capture a restart. I will have to piece together.
repeating as many steps as I can from the original trouble shooting, and finally the steps needed to actually fix the steam client issue.
=============
First Segment of video/screen cap shows the direct error reported that caused the crash in the game that is launched from the Steam app. Yes, maybe in part the cause of the crash is and/or both a dev vendor issue, my fault for system related actions. IT'S the impact on the STEAM CLIENT AFTER, and the STEAM CLIENTS inability to recognize that after powering off the computer, restarting, loading steam, that the game is no longer running. The Dev of the game can not fix the steams issue with recognizing this, nor anything I do could fix it. Yes I could prevent one method of the crash occuring, but if a crash happens again with a steam launched app, this issue could and most likely will occurr again, regardless of what I did.
- sent report and closed
- opening steam reports running
- exists in task manager
- Going for a smoke while I wait for steam to successfully close it. Will FF in vid cap, just watch the clock in the system tray in video for validation.
-steam is still trying to stop it.
-exiting steam properly.
-success
-no steam in task manager
-game still running in task manager
-launching steam
-update to game client on reloading steam
-go to d/ls, do it now, graph, validating files is part of that will FF in vid cap
-making sure vid cap is still running
-better save this (who knows)
-game still running in TM during validation
-since it's trying to update while the .exe is running, I assume this is what potentially throws the update failed error. Wait until PC shutdown and restart though. No explanation for it after that.
- (oh god this is taking forever and I'm not even been paid to replicate the issue with the steam client)
-update failed - steam reports content file locked.
-endtask on exe.failed
-3rd party process tool - access denied when trying to kill process tree.
-next step is to log off which means I have to switch to phone recording
(bare with me, holding a phone vid capturing and using a KB and mouse is awkward.
-log off/on commencing
-swithched to phone vid cap, ending after back to pc
- .exe file appears to be missing. (but I just noticed, it started another update on it's own, and is verifying when I noticed.
-which file is locked as even the exe is no longer there?
-I could go and grab one of the back up exe's I have and stick it in to see what happens, but I'm confident that since the file is missing, a restart will trick steam into validating, d/l it, updating and it working again.
-So Restarting and switch to phone recording for that poor videography style again.
-and of course I filled my phone while killing things in the system tray post restart.
-it's the same as it was before.
-no factory game running in task manager
-starting steam.... (exe no longer exists in the fame folder) will FF the steam LOAD, GOD IT ALWAYS TAKES FOREVER. MUST BE BITCOIN mining during start up.
-♥♥♥♥ WRONG ITEM
-Hmmm content file locked still.
-watch this...
-So steam app verified all files even though the exe is missing?
-and as so as I manually ran the verify, the update autostarted, but didn't d/l anything.
- Lets try deleteing the cache. darn can't mem it's location gimme a sec, going to wait for the update/verify finish
-clear cache
-it's restarting
-exe still missing
-running update again YES I will FF through the 1.7GB d/l and validate again.
-probably going to fail since the exe is still not there.
-since my phone is low on storage space for long vid recordings, I'm going to have try placing the last exe in there and see if the update works again.
-for arguments sake, I will close steam, place the file, load steam and see if it still thinks it's running, I have the last two versions of the exe available. only bothering to try the most recent.
-while I wait..just verified that the cache is empty, (even though it thinks there is 1.7GB download it compelted ???
H: is where the game is installed. ) disk usage. C: drive has usage? what does it think is patching? And where?
!!--Ok enough bolgna
-Moved my copy of the exe in
-starting steam
-Game needs update 2.9G this time???
-and the content file is locked again.
-deleting.
-validating all 225 file ok including the missing exe.
-restarting. not gonna vid it, you'l lhave to trust me.
-OK we're back after the restart ************Forgot to stop/end recording before next shut down******
-loading steam.
-verify succedeed
-update and verify failed
-located the actual location of the d/l patch files.
- now I can ensure the d/l is completly removed, and the exe in the base game folder, run the validate to trigger that it's missing a file (I hope - we shall see)
-ok content file locked still, exe still missing.
-deleted all the contents of the .../downloading folder. going to try verify then update before exit/open
-bingo One file failed to verify - the missing exe finally
-auto update started. It's d/l the whole thing again.
-should work this time.
-went for a smoke and... (intuitive guess... is the exe file back?)
-not yet... that may be a problem. Might have to delete those d/l files again, exit/restart. load steam, validate, and then the update will succeed. we will see how it plays out.
-Since I have a few minutes to wait, I might as well ensure that my vid drivers are still up-to-date
-yup! Cause you never know when a video driver that's too old might cause the steam app to act erractically!
-guess we just have to wait -- sigh, 2.5 hrs now? Man that's a long vid cap of steps performed... "Do you have any screenshots of the error?" "Yes, Yes I do. It's a 50GB, 2hr long video of me performing all the steps I've documented and posted when opening the ticket that you didn't read fully. Would you like me to upload that directly to the ticket, or to YouTube and give you the link?
-still no exe
-I wonder if I just copy/pasted it in right at the start of it's verify if it would trick it into working? Or even just the entire .../download folder overwriting stuff. Is it actually going through each file and overwriting/adding removing code inside, or just comparing each file and replacing the ones that are not up to date...
-ok lets see what it says, but no exe soooo.... the file that doesn't exist is locked.
ok as per above, deleting d/l, exiting steam, shutting down pc, restarting, loading steam validating files.
************Forgot to stop/end recording before THIS shut down****** I may not have video of the preceeding
-as mentioned, I forgot to stop/save the recording prior to the last shutdown so not sure if it exists or not... will DENOTE the START/END Locations
Oh that's interesting.
-start steam, needs update.
-verify files, 1 file missing and needs to be reacquired
-exit steam
-load steam
-steam thinks the game is running - back at square one.
-verify again - all 255 files are still ok.
- restarting again
brb
-AND I forgot to stop and save the vid recording again!!! but it looks like nvidia's software does indeed save the file as it's recoring, has the preview frame (whether it's corrupted and will play or can be put in software to string them all together we'll have to see.
-So last we left it, after all the steps above... The steam app suddenly thought the game was running again. Oh yes, it's my computer or the dev absolutely.
-ok here we go again to try and get this working.
Anyone hear the Jeopardy music while Steam App loads?
-Hmm it's running an update automatically for the game, when I specifically set it to only update on launch...wonder why... probably have to undo that again, and repeat steps above to get it at the point that steps will succeed.
Well, steam reports that it will only update on launch. But hmmm it started the update on it's own? Hmmmm must be a dev or a computer problem and I should go so a computer tech.
-So now we have another 30 min recording for nothing. because I wanted it at the state that there was an update available, but not started because I didn't run the game.
-Maybe if I send them my DXdiag it will stop that?
!!--YEAH enough of this.
-Well now we know that file is associated to the problem.
-We now also know that steam will resume a paused d/l on it's own for some reason? Maybe it's an alternate universe and some being came across to ours and used my mouse without me knowing it and clicked resume.
-And now I can delete that file once steam is exited
-loading steam
-thinks the game is in use again?
-nope, it thinks it's running an exe that doesn't exist.
-exiting steam
-loading steam, game still running.
-exiting steam and trying again to restart, load steam, validate files without it trying to update automatically when the game is set to only update when I run it.
- ** will stop and save recording!!!
-ok restarted, loading steam.
-all the patch file I deleted from the downloading folder where there, couldn't delete, game was at paused state (re-patching)
-exited steam
-still in TM
-killed process
-could now delete the files.
GOD! Might as well delete the other one too! RAGE DELETE!!!!
-loading steam
-and the game is supposedly running as per steam.
==============================
Going to adding these results to the dicussion that the CS agent advised me to do at this point. I suspect a full uninstall/reinstall of the game is the only way to Fool STEAM APP into acknowledging the game is not running after multiple shutdown/restarts, deletion of the exe file (when it validates successfully)
==============================
I'm getting very tired at this point, and frustrated with the steam app. I'm reducing my written documention of steps performed, and you will just have to watch the vid/vids
-this is a whole other issue of why steam is updating an app when it loads, when the app is set to only update on launch.
-at this point it almost appears that steam is sabotaging the whole thing soley to try to alleviate any responability that the problem is with their app. And update my end irregardless of the settings I chose. I suspect that they were hoping I wouldn't be screenshotting or vid capping eveything and could deny any problem with their app, or any manipulation of my content in their app so that it would point at my computer as the problem rather than their app. With a billion dollar company, nothing is beyond what they think they can get away with. Just ask Toyota.
As above, I tired, fed up with the steam app and it's eronious behaviour, and the lack of support or ownership of the issue by steam. So, I will vid cap the uninstall, reinstall, exit steam, load steam, and see if it stil thinks the game is running.
After the 15 min validation that takes place after an update that is only supposed to run on game launch, and not on steam launch.
====================
-And of course the unauthorized update of the app failed. content file locked.
-uninstalling
-uninstall did NOT remove all files or folders fromt he game directory. Manually deleting, in use - can't delete, exiting steam. oh steam is already exited. Hmmm... waiting No go steam gone, can't delete as dbghelp/dll is open in FactoryGameSteam.exe - screen capped
-Nothing in TM or 3rd party version.
-shutting down and reloading, AND SAVING VID!!
-POST RESTART
-Going to delete the folder now.
-WTF, How can FacotryGameSteam.exe still be open after a shutdown of the computer, turned back on, loggin to windows, and STEAM has NOT been loaded, yet it still can't delete the folder because it thinks the exe and associated dll is in use.
-Restart in safe Safe Mode, not sure if I can vid cap from there. try to delete folder. Actually I'm going to see if I can find that file in processes.
**** !!!!! WTF is that!
So post power off, power on, windows load, no steam launch, and in my processes there is an item callled
FactoryGameSteam-Win64-Shipping.exe
Why is that in my processes on a reboot, when steam hasn't even been launched yet????
-trying to terminate
-denied
-Looks like it's safe mode.
-SO.... After figuring out how to get to a sort of safe mode (command prompt - can't vid record there) I was able to use a command prompt to manuaully delete all FILES in the ALL folders under the Satisfactory directory.
**My big concern is that either A) I have been compromised. B) The vendor has been compromised and is distributing this to his customers via updates or some such. C)Steam is doing something shady on the back end.
-Lets check and remove those folders fromt he steam common dir.
That is where the shipping.exe file was located. Looks like all files are gone, but before we try to remove the folders, -lets check proc explorer first.
-Looks good, so lets remove those folders (just so the steam app doesn't get confused that it is actually uninstalled.
-success
-Lets load steam and see if it thinks it's still running even though it's been uninstalled, and there are no files or folders either.
-want to watch if it puts things back
-OK, So steam wants me to UPDATE an app that I just uninstalled?
-Hmmm... Shouldn't I install it first before updating it?
-but maybe the icon means install not update - OH THANK GOD it does!
-ahh hell lets put it on a different and better drive. No residue for certain.
-well at least 12.1GB d/l is a sign that it IS actually a fresh install.
-Going to update the vendor ticket that I opened to see why this process of theirs (supposedly) was running after uninstallation.
-Install finished, Game now shows Play.
-untill the next crash of an app launched via steam and I have to go through all this again....
I don't want this thread to get muddled with useless blab and be missed. The very short of the situation is as follows.
1. An unreal crash causes Steam App to think the game is in use/running/file locked for update or launching purposes
2. Uninstalling the game, shutting down computer, restarting computer shows this process as running even while steam has not been loaded:
G:\Games\Steam\steamapps\common\Satisfactory\Engine\Binaries\Win64\FactoryGameSteam-Win64-Shipping.exe
3. it can not be stopped/endtask/kill process/kill process tree, unless you enter safe mode and manually delete it/everything
4. either
A) My computer has been compromised with something mascarading as this game
B) Steam is running things at windows launch, or a process is written to be run at launch (due to the crash?)
C) The Dev's have this running at startup for some reason (good/bad? who knows? Bitcoin mining? Key validation?)
D) The Dev's or Steams systems have been compromised and it is being diseminated to their(devs) users via updates.
There are only so many ways that a file can be triggered as a process when window starts. When a program is installed on a new drive via the steam app install button, and this file appears again in the relative location, after it was not present previously, and not running as a process at windows start up it can (in my limited opinion) only be a resilt of one of the 4 above choices.