Problem with connection? :: Help and Tips

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SmogStrike 20 Dec @ 10:40am

Problem with connection?

Hello, since today I have a problem with my steam app on my pc. For some reason I have an Error Code: -101 Unable to connect to server. Server may be offline or you may not be connected to the internet.

I have no problem with internet, everything else works, even when I start an online game it works. The only thing that doesn't work is well.. everything else, so no Store, Wishlist, Profile, Community nothing. I tried almost everything (Reopen Steam, redownload stream, fix network in cmd with some weird commands, restart pc, restart router, unplugged and plugged in my ethernet cable. Yet the problem still lasts. Weirdly enough steam app on my phone works fine, and even the Internet version of steam works fine, its only the app on my pc. Is there any kind of tips or tricks you guys might have? And do you have the same issue or is it just me?

Thank you.

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Showing 1-14 of 14 comments

Fall2YrDoom 20 Dec @ 10:49am

Check forum, their is a issue with controller code..

Fall2YrDoom 20 Dec @ 10:49am

unplug all controlers

SmogStrike 20 Dec @ 10:55am

Originally posted by Fall2YrDoom:
unplug all controlers

I don't have any controllers plugged in.

Last edited by SmogStrike; 20 Dec @ 10:55am

Fall2YrDoom 20 Dec @ 10:57am

Ok read in forums , their is a post like this one, in their they have a few suggestions for you.

SmogStrike 20 Dec @ 11:11am

Originally posted by Fall2YrDoom:
Ok read in forums , their is a post like this one, in their they have a few suggestions for you.

I did check the forum even before i posted this one, tried everything in there and still nothing.

Shaolin Monk 20 Dec @ 12:49pm

Are you using Windows Defender Firewall?

Shaolin Monk 20 Dec @ 1:00pm

I have the same problem that appeared today, I solved it this way

Steam→bin→cef→cef.win64 steamwebhelper.exe allow internet access

I hope this helps you

SmogStrike 20 Dec @ 1:02pm

Originally posted by Shaolin Monk:
Are you using Windows Defender Firewall?

Not at all, everything is being managed by Kaspersky, a antivirus I pay for, and I have had Kaspersky for a while and never ever have I had problems like this nor did I change anything to make it like this out of nowhere.

SmogStrike 20 Dec @ 1:08pm

Originally posted by Shaolin Monk:
I have the same problem that appeared today, I solved it this way

Steam→bin→cef→cef.win64 steamwebhelper.exe allow internet access

I hope this helps you

Im sorry i don't follow, how did you allow internet access? Through the firewall or properties? Don't want to sound stupid but could you tell me the exact process on how you fixed the issue? Thank you.

Shaolin Monk 21 Dec @ 1:45am

I got Error Code: -138 yesterday, but the problems were exactly the same as you described.

First, make sure that steamwebhelper.exe is located here Steam→bin→cef→cef.win64 steamwebhelper.exe, yes or no?

#10

I5W 21 Dec @ 4:07am

Originally posted by Shaolin Monk:
I got Error Code: -138 yesterday, but the problems were exactly the same as you described.

First, make sure that steamwebhelper.exe is located here Steam→bin→cef→cef.win64 steamwebhelper.exe, yes or no?

yo, I have steamwebhelper.exe in C:\Program Files (x86)\Steam\bin\cef\cef.win64 how do I allow internet access?

Last edited by I5W; 21 Dec @ 4:07am

#11

Shaolin Monk 21 Dec @ 4:30am

And you say you don't use Windows Defender Firewall? Then I don't know how I can help you. I've set it up so that all programs that require internet access go through Windows Defender Firewall, and if a new program appears or changes in any way, WDF automatically blocks that file from accessing the internet until I explicitly allow WDF to access the internet! Do you understand what I mean?

#12

Shaolin Monk 21 Dec @ 4:35am

Somehow steamwebhelper.exe stopped accessing the internet, I have no other ideas, I allowed steamwebhelper.exe to access the internet yesterday through WDА , and everything worked again.

#13

SmogStrike 21 Dec @ 5:17am

Originally posted by Shaolin Monk:
Somehow steamwebhelper.exe stopped accessing the internet, I have no other ideas, I allowed steamwebhelper.exe to access the internet yesterday through WDА , and everything worked again.

Yeah I understand what you mean, but since I use Kaspersky that takes care of every kind of protection, including firewall and everything i don't use WDF and after allowing internet access through Kaspersky it still didn't do anything or changed anything, I contacted steam support yesterday and i guess all I can do now is to wait for their answer, many people have the same problem, but not everyone, which is weird.

#14

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Date Posted: 20 Dec @ 10:40am

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