Hi.

My parents wanted to buy some Steam credit for my son for Christmas. They couldn't find an instore card of the denomination they wanted so they asked my brother to buy it for him via Steam and send the email to me, to print and use as the present for my son.
My brother doesn't have a Steam account so logged in as a guest to buy the credit, then used his email address as the recipient to then forward on to me. I note that the credit HAS NOT been redeemed.

Obviously this has flagged my brothers email as the account to redeem the credit to and so we want to cancel the transaction but he is being sent round in circles on the chatbot as there is no account tied to his email address.

Any help would be appreciated. Thank you.