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DarkMage16 17 Dec @ 1:22am
Money missing
On December 1st, I had 25 euro's in my steam account, but on the 11th someone stole my account, and used to buy two games, I got almost all of my money, but I am still missing 0,07 euro's, yes I know not a lot, but it's the principle of the thing, and I tried to look at my bank, nothing, so I am still missing money, that I would like to get back, I think it's the currency conversion?
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Showing 1-12 of 12 comments
GGcake 17 Dec @ 3:47am 
their euro now
#1
nullable 17 Dec @ 5:43am 
Originally posted by DarkMage16:
On December 1st, I had 25 euro's in my steam account, but on the 11th someone stole my account, and used to buy two games, I got almost all of my money, but I am still missing 0,07 euro's, yes I know not a lot, but it's the principle of the thing, and I tried to look at my bank, nothing, so I am still missing money, that I would like to get back, I think it's the currency conversion?

What did support say when you raised the issue?
#2
Ettanin 17 Dec @ 5:50am 
3% currency conversion fee sounds about right if purchase and refund are separate transactions.
#3
DarkMage16 21 hours ago 
Originally posted by nullable:
Originally posted by DarkMage16:
On December 1st, I had 25 euro's in my steam account, but on the 11th someone stole my account, and used to buy two games, I got almost all of my money, but I am still missing 0,07 euro's, yes I know not a lot, but it's the principle of the thing, and I tried to look at my bank, nothing, so I am still missing money, that I would like to get back, I think it's the currency conversion?

What did support say when you raised the issue?
told me to contact my bank, I tried to but nothing on their end, so something with steam
#4
DarkMage16 21 hours ago 
Originally posted by Ettanin:
3% currency conversion fee sounds about right if purchase and refund are separate transactions.
would it be possible get all the money back? I know not a lot, but it's the principle
#5
Ettanin 21 hours ago 
Originally posted by DarkMage16:
Originally posted by Ettanin:
3% currency conversion fee sounds about right if purchase and refund are separate transactions.
would it be possible get all the money back? I know not a lot, but it's the principle
No, that's impossible, unless you make a stink at the bank and it's unlikely they will budge. It's the bank that levied the fee, not Valve.
Last edited by Ettanin; 21 hours ago
#6
DarkMage16 20 hours ago 
Originally posted by Ettanin:
Originally posted by DarkMage16:
would it be possible get all the money back? I know not a lot, but it's the principle
No, that's impossible, unless you make a stink at the bank and it's unlikely they will budge. It's the bank that levied the fee, not Valve.
but I looked at the bank and nothing
#7
Ettanin 20 hours ago 
Wait a minute...

Can you check your market transactions and trade history? Its possible that someone used your account to buy an item using your wallet for 7 cents, then traded it over.

If that's the case, then no, you won't get that back, as per item restoration policy: https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
Last edited by Ettanin; 20 hours ago
#8
DarkMage16 18 hours ago 
Originally posted by Ettanin:
Wait a minute...

Can you check your market transactions and trade history? Its possible that someone used your account to buy an item using your wallet for 7 cents, then traded it over.

If that's the case, then no, you won't get that back, as per item restoration policy: https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
my account was pfished, they exchanged currency from euro to ukrainian currency, and bough one game and gifted another one, before steam support brought back my account
#9
Ettanin 18 hours ago 
Yeah then the seven cents are from currency conversion when the account changed store region from EUR to UAH. Valve will not restore these seven cents.

For this conversion, a daily changing course is taken into account. You were in the unlucky position that UAH got valued lower between hijack and restoration.
Last edited by Ettanin; 18 hours ago
#10
DarkMage16 18 hours ago 
Originally posted by Ettanin:
Yeah then the seven cents are from currency conversion. Valve will not restore these seven cents.
if I get the currency conversion receipt from steam, would I be able to get from my bank? yes I know seven cents? it's the principle
#11
Ettanin 18 hours ago 
Originally posted by DarkMage16:
Originally posted by Ettanin:
Yeah then the seven cents are from currency conversion. Valve will not restore these seven cents.
if I get the currency conversion receipt from steam, would I be able to get from my bank? yes I know seven cents? it's the principle
No you won't. Because it's not real money that left the account, but store credit. Your bank is not involved in this fraudulent transaction. That store credit is gone.

Be glad that Valve restored your wallet balace at all. They don't have to.
Last edited by Ettanin; 17 hours ago
#12
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Date Posted: 17 Dec @ 1:22am
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