Counter-Strike 2

Counter-Strike 2

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Tea Garden 21 May @ 4:21pm
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Getting whole PC freeze and black screen if using Steam overlay while preparation for a match
New update as of October 14th

Nvidia employee explained[www.nvidia.com], the final solution is multi-faceted and will include three fixes:

1. NVIDIA's next Game Ready Driver, will include a fix for an edge case where an application may crash when switching into RealTime threaded priority. As of now, Game Ready & Studio Driver 581.57 includes fix for "Steam overlay may cause game stability issues [5521892]"

2. Valve will also be moving the overlay software down in priority in a future Steam update.

3. NVIDIA will be assisting in the Quality of Service (QoS) for the Steam overlay in their next driver branch.




New update as of August 18th

Nvidia employees received the necessary dump files. They stated that, in their words: "It appears this is caused from the Steam Webhelper running in realtime thread priority."

It's my understanding that they are currently working on identifying the specific causes and will be looking to resolve it. In the meantime, they have advised using a workaround by either disabling the Steam overlay or disabling hardware acceleration in Steam.




Workaround provided by Valve
Launch Steam with the -disable-overlay-gpu-pri option. If you do not know how to launch Steam with options, then visit this guide

UPD: this workaround works not for everyone, so it is better to disable GPU acceleration for steam web views





I get a PC freeze and a black screen when I open Steam overlay, for example to view my teammates profile during the preparation for a match. I always do this and this an issue has never happened, I am really confused because it forces me to reboot the PC using the button on the PC case. In the Event Log I see a lot of "nvlddmkm" errors when this happens. All other games work fine. Temperatures are good, OCCT tests pass without any errors. This started happening recently.
Specs:
RTX 4070 Super
I5-14600KF
32RAM
Windows 11 24H2
Driver: 576.02

Someone have same issue?


Update:
There is no need to do DDU, this issue is not related to drivers, because people with different driver versions also talked about it. This issue is related to the latest Steam update on May 20, after that something broke. And yes, it is not tied to one CS2, it can happen with all games, so I highly recommend disabling the Steam overlay. Also, for some reason, the Discord overlay can save from this if it is enabled (possibly the Nvidia overlay too), I can't reproduce this issue while using the new Discord overlay.

My thoughts are that something conflicts with Windows 11, because in the latest stable versions of Windows 11 there are some problems with MPO (MultiPlane Overlay). I have already reported this issue to Steam support.

We need to wait for a fix from Valve.


Update 2:
For those who installed the update KB5058499 for Windows 11 24H2, please let me know if this issue is fixed after the update

Several people confirmed that the KB5058499 update did not solve this issue, also using Windows 10 instead of Windows 11 24H2 also does not solve it. Therefore, this is the fault of the Steam Client, Valve needs to notice all of us.


Update 3:
I received a new response from Steam support, where they told me that they forwarded my report to the developers and that we all should follow the updates. However, for some reason they will reproduce this issue in CS2, probably because I said that I initially noticed this issue in this game, I don't know but ok.


Brief info for those who are new here so that people don't have to reread a lot of pages

It is the Steam Overlay that crashes the driver, which is why the screen freezes and then there is a black screen without losing the monitor signal, this is what "nvlddmkm" errors means in this case.
If it was the driver's fault, people with a driver that came out in 2022 wouldn't write that they have the same issue. If it was on the Windows side, people wouldn't be writing that they have Windows 10 and the same issue started happening at the same time as users of the latest Windows 11 24H2 (And I want to remind that Windows 10 hasn't received any updates other than security updates for a long time). Therefore, this is the fault of the Steam client update for May 20 (or most likely the previous update before May 20).

Thread on the Steam forum: https://v1.steam.hlxgame.cc/discussions/forum/1/601905151053177514/
Last edited by Tea Garden; 14 Oct @ 2:37pm
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Showing 1-15 of 151 comments
Same problem, and it had never happened before the last update.
KURAJ 21 May @ 8:10pm 
Same problem! RTX 4060TI + I5 13400F
Last edited by KURAJ; 21 May @ 8:11pm
KURAJ 21 May @ 8:12pm 
I already thought my video card was finished
You should temporarily disable overlay. When overlay is disabled this will cause links to open in your regular steam instead which you can then access via Alt+Tab or Windows key and clicking steam. Report this issue to steam support.
Hi, got the same problem since around 4 days.
Getting blackscreen only on closing the Steam Overlay (not always). Can’t do anything.
Win+D, Win+L, CTRL+ALT+DEL nothing working.
monitors loosing signal, but I hear my friends and can talk to my friends in TeamSpeak.
Only hard power off (reboot) works

Specs:
RTX 3090
AMD Ryzen 7 7800X3D
32RAM
Windows 11 24H2
Driver: 576.52
Last edited by patriQ -.-*; 22 May @ 12:46am
Same here. Nothing seems to help.
Im so happy to see people with same issue, I thought my pc was cooked 🥲
ceeni 22 May @ 9:00am 
same here rtx 3060
Last edited by ceeni; 22 May @ 9:01am
I reported this issue to Steam Support but got an automated answer :(

By the way, steps to reproduce: 1) make sure Discord overlay is off (or Nvidia overlay i guess needs to be disabled too), for some reason, while using Discord overlay the issue fades away; 2) Join a competitive game and interact with steam overlay. It can randomly freeze the PC. 3) Enjoy black screen
Last edited by Tea Garden; 22 May @ 9:59am
this is not an exclusive problem to CS2. i had this issue now in TF2, CS2, fallout 76, war thunder... every time my steam overlay was opened
Tea Garden 22 May @ 10:39am 
Originally posted by SweatyFeetGirl:
this is not an exclusive problem to CS2. i had this issue now in TF2, CS2, fallout 76, war thunder... every time my steam overlay was opened
Oh wow, then it's a Steam related issue :marijacooing:
Pablito 22 May @ 10:45am 
Same problem here brother :lunar2019crylaughingpig:
Classic Volvo
SAME BRO! I was scared, thanks you for posting issue.
Originally posted by Tea Garden:
Im so happy to see people with same issue, I thought my pc was cooked 🥲
I had the same thought and thought my 5 month old computer was broken. It was scary

and guys the same problem persists in all games. it is not specific to cs2 only
Last edited by 󠁳⁧⁧🗿⃤⃢🍷vip4r; 23 May @ 12:43am
I got same its after last update
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Date Posted: 21 May @ 4:21pm
Posts: 151